Sunday, November 16, 2025 5:54:15 AM

FAQ

Frequently Asked Questions

	Replies	Views	Latest Post
Why can't I delete a sensor? Author: Chris Hoogenboom	1	4506	2 weeks ago By: Katrine van Raaij
Is there a way to edit the frequency at which alarm emails are sent? Author: Chris Hoogenboom	0	754	9 months ago By: Chris Hoogenboom
What are the payment options in Scandinavia Author: Chris Hoogenboom	0	2201	1 year ago By: Chris Hoogenboom
My Customer wants to take over their job site. How do we do that? Author: Chris Hoogenboom	0	1487	1 year ago By: Chris Hoogenboom
What do the Cellular Status codes mean? Author: Chris Hoogenboom	0	1820	2 years ago By: Chris Hoogenboom
How do I change the order of the sensors on the screen? Author: Chris Hoogenboom	0	2292	2 years ago By: Chris Hoogenboom
Configuring Alarm Emails Author: Chris Hoogenboom	0	2140	3 years ago By: Chris Hoogenboom
What makes a sensor, gateway or job site "A"ctive or "I"nactive? Author: Chris Hoogenboom	4	5837	3 years ago By: Chris Hoogenboom
What is a Group account and how do I use it? Author: Chris Hoogenboom	0	2590	3 years ago By: Chris Hoogenboom
How do I assign a gateway to a job site? Author: Chris Hoogenboom	0	3001	3 years ago By: Chris Hoogenboom
How do I deactivate or cancel my account? Author: Chris Hoogenboom	0	2603	4 years ago By: Chris Hoogenboom
How do I add a new user to our account? Author: Chris Hoogenboom	0	2639	4 years ago By: Chris Hoogenboom
Will I get an alarm email for every reading that exceeds my alarm threshold? Author: Chris Hoogenboom	0	3346	4 years ago By: Chris Hoogenboom
How do I change my login credentials Author: Chris Hoogenboom	0	4085	5 years ago By: Chris Hoogenboom
How do I set or change the time zone for a job site? Author: Chris Hoogenboom	0	3855	5 years ago By: Chris Hoogenboom
How do I control the system of units I see my data in? Author: Chris Hoogenboom	0	4357	6 years ago By: Chris Hoogenboom
Why can't I see a job site in my list of job sites? Author: Chris Hoogenboom	0	3754	6 years ago By: Chris Hoogenboom
How do I configure alarms? Author: Chris Hoogenboom	0	5256	7 years ago By: Chris Hoogenboom
I created a free basic job site, how do I access it? Author: Chris Hoogenboom	0	4629	8 years ago By: Chris Hoogenboom
What is a free basic job site and how do I create one? Author: Chris Hoogenboom	0	4113	8 years ago By: Chris Hoogenboom
Is it possible to set up text alerts? How do I change or add emails for system alerts? Author: Chris Hoogenboom	0	4684	8 years ago By: Chris Hoogenboom
How do I download my data? Author: Chris Hoogenboom	0	5076	9 years ago By: Chris Hoogenboom
Payments Made Using International Wire Transfer Author: Chris Hoogenboom	0	5330	9 years ago By: Chris Hoogenboom
How do I change my billing information? Author: Chris Hoogenboom	0	4821	9 years ago By: Chris Hoogenboom
What is the difference between the basic, manager and administrator security levels? Author: Chris Hoogenboom	0	4861	9 years ago By: Chris Hoogenboom
I have never used your system before. How do I use it? Author: Chris Hoogenboom	0	4709	10 years ago By: Chris Hoogenboom
When is my data deleted? Author: Chris Hoogenboom	0	5123	10 years ago By: Chris Hoogenboom
Can you explain your billing and monitoring service plans to me? Author: Chris Hoogenboom	0	5051	11 years ago By: Chris Hoogenboom
Why is my sensor reading date incorrect when I know my time zone is set correctly? Author: Chris Hoogenboom	0	5328	11 years ago By: Chris Hoogenboom
How can I collect data if I do not have an internet connection? Author: Chris Hoogenboom	0	5053	12 years ago By: Chris Hoogenboom
how can I create an account for a client and allow them to view only their job site and not see any other clients job sites? Author: Chris Hoogenboom	0	5283	12 years ago By: Chris Hoogenboom
How do I create a isolated network of sensors when other sensors are nearby that I do NOT want to see show up on my site? Author: Chris Hoogenboom	0	4725	12 years ago By: Chris Hoogenboom
We have several sensors on our site that are reading inactive. How do I re-activate them? Author: Chris Hoogenboom	0	5510	12 years ago By: Chris Hoogenboom
What is Tdiff and how do I use it? Author: Chris Hoogenboom	0	6145	12 years ago By: Chris Hoogenboom
Whats the easiest way to move a gateway to a new job site? Author: Chris Hoogenboom	0	5118	12 years ago By: Chris Hoogenboom
How do I move a gateway from one job site to another job site? Author: Chris Hoogenboom	0	5559	13 years ago By: Chris Hoogenboom